Legal
Privacy Policy
We respect your privacy and are committed to protecting your information. This policy explains how Zamzama Travels & Tours collects, uses, stores, and safeguards your data when you use our website and services.
At Zamzama Travels & Tours, we value your trust. We only collect information that helps us provide travel services such as International Tours, Umrah Packages, Visas, Air Tickets, Transfers and Corporate Travel.
1. Information We Collect
We may collect the following types of information:
- Full Name
- Phone Number & WhatsApp Number
- Email Address
- Passport details (for visa/Umrah processing)
- Travel preferences and booking details
- Payment and billing information (if applicable)
- IP address and browser/device data
2. How We Use Your Information
- Process bookings for tours, Umrah, visas and air tickets
- Provide customer support and respond to inquiries
- Send confirmations, travel updates and service communications
- Improve our website, offers and user experience
- Comply with legal and regulatory requirements
3. Data Protection & Security
We apply appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Sensitive information (such as passport and traveler details) is handled with strict confidentiality.
6. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies directly.
7. Data Retention
We retain personal data only as long as needed for bookings, customer support, legal requirements, and accounting obligations.
8. Your Rights
You may request access, correction, or deletion of your personal information by contacting us. We will respond within a reasonable time, subject to legal and operational requirements.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
Need to check Terms & Conditions too?
For bookings, cancellations, refunds and visa disclaimers, a look to Terms page is recommended.